Refund Policy
How cancellations, renewals and refund requests are handled for Zova subscriptions.
1. Cancelling a subscription
You can cancel a paid Zova subscription at any time from your account billing portal. Cancellation stops the next renewal. Unless we tell you otherwise, you can continue using the paid plan until the end of the period already paid for.
2. First subscription payment
If you change your mind, contact us within 14 days of your first payment. Where required by law, we will honour your statutory cancellation rights. If you asked us to provide the digital service immediately and used it substantially during that period, any refund may be reduced to reflect the service already supplied where the law permits.
3. Renewals
Subscription renewals are generally non-refundable once a new billing period begins. If you forgot to cancel and have not materially used Zova since renewal, contact us within 7 days. We will review the request fairly and may refund the renewal at our discretion. This does not limit rights you have under applicable law.
4. Service problems and duplicate charges
We will correct duplicate or incorrect charges. If a material technical fault means the paid service was not provided, contact us with the account email, charge date and a short description. We may restore the service, credit the account or issue an appropriate refund.
5. Platform availability
Connected social platforms can delay, reject or restrict posts and may change their APIs. A single third-party publishing failure does not automatically qualify for a refund, but we will consider persistent service failures affecting the core paid product.
6. Processing
Approved refunds are returned to the original payment method. Your bank or card provider controls how long the credit takes to appear. We do not provide cash refunds or send refunds to a different payment method.
7. Contact
Send refund and billing requests to billing@zova-social.com. Include the email address used for Zova, but never send full card details.
This policy is provided by ZOVA SOCIAL LIMITED and does not remove any mandatory consumer rights that apply to you.